All infrared heaters ship FREE via UPS and FedEx ground. Please see product description for shipping details. There are no additional packing or handling charges.
At Infrared Heater Warehouse, your order is processed immediately and normally ships within 1 business day. A few orders may be processed within 2-3 days due to backorders or increased popularity of items. Nevertheless, we ensure to get your products out as soon as possible!
If we are out of stock on an item, you will be notified. Please notify us if a delay is unacceptable.
At the present time, we only ship within the continental United States. Note that there are restrictions on some products.
For a limited time, all heaters are eligible for free returns within 14 days of receiving your heater! We will not run this promotion forever so buy early and have no strings attached!
We offer 100% satisfaction guarantee. If you are not happy with our product you can return it for a full refund less our shipping cost within 14 days of receiving the order. See additional conditions below. If you have any questions about our return policy please free free to call or email us.
Exchanges are handled similar to returns. You can exchange your heater within 14 days of receiving the order. Exchanges after 14 days will incur a 15% restocking fee. See additional conditions below.
You should expect to receive your refund within three weeks of giving your package to the return shipper. However, in many cases you will receive a refund more quickly. This time period includes:
Shipping days as calculated by FedEx, UPS or the USPS are business days. Shipping days do not include the day that the package was shipped. If an order is placed on Monday, it will be shipped on Tuesday. Overnight shipping means that the package will be delivered on Wednesday. 2nd day Air means that the package will be delivered on Thursday and so forth. Note that a Monday order with overnight shipping does not mean you will receive the order on Tuesday. Likewise, a Thursday order with overnight shipping will ship on Friday and arrive on Monday. Weekends and holidays do not count as a shipping day. If you absolutely need an order the next day, please call us to see if we can arrange shipment on the same day.